Skip to main content

How to configure the FreshService integration for evidence generation

Complyance Support
Updated

Required information

To setup the integration connector, the following information is required:

  1. Find the Base URL of your Freshdesk environment - it’s the first part of the URL after logging into Freshdesk. Example: https://{company_name}.freshdesk.com
  2. Create a new user or use an existing one to obtain the API Token by following these instructions: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key

Follow the instructions below to obtain this information.

 

Create an agent

  1. Navigate to Admin

  2. Navigate to Agents
  1. Click on New agent
  1. Fill in data
  2. Minimum permissions
    • All agents in Freshdesk have permission to view and list tickets based on their scope.
    • We recommend setting the user’s ticket scope to All tickets when creating or editing a user:
  1. Click Create agent

 

In Freshdesk, the API token inherits the same permissions as the user who generated it.

API Token

  1. Log in to your account
  2. Click on your profile picture on the top right and select Profile Settings.
  1. On the right pane, click on the View API key option and complete the captcha verification.
  1. Copy the API Key
  1. Provide the API Key to your Complyance CE contact person

Share access credentials

Provide the following details to your implementation lead:

  • Base URL
  • API Key
  • API Token

Related articles